Frequently Asked Questions

Terms and Conditions of Service

First. General. 1) This agreement of terms, conditions and responsibilities is concluded between ZEGREENLAB CBD S.A. and its subsidiaries, which for the purposes of this contract will be referred to as “COMPANY”, “ZEGREENLAB” or “MARCA”; and the PERSON using this website, its functions, products, or services provided through it, hereinafter referred to in this agreement as “CUSTOMER”, “USER” or “BUYER”. 2) By the nature of the service, ZEGREENLAB uses services and products of partner companies and third parties, which for purposes of this agreement will be referred to as “PARTNERS”, “THIRD PARTIES” or “SUPPLIERS”. 3) This agreement is governed by the current legislation of the Republic of Costa Rica, so CUSTOMER agrees to act and be ordered by the same legislation or competent authorities. This includes, but is not limited to: a) Be of legal age or legal age to accept agreements. b) Be of legal age in force for the purchase of products and services within the applicable commercial categories. c) Be of legal age to assume the legal capacity over the information you share, especially information deemed sensitive (e.g. identification information, contact, residence, shipping address, among others); and the requests you make to the COMPANY. (4) This agreement shall be treated as elaborated and executed within the Republic of Costa Rica, being controlled and interpreted, in accordance with the laws in force of Costa Rica; and for any dispute between the parties, the courts of the city of San José, Costa Rica, shall have jurisdiction. 5) The language of this agreement shall be interpreted in an impartial perspective and not strictly against any party. Any interpretation that any ambiguity must be resolved against the one drafting the agreement does not apply in the interpretation of this agreement or related policies. 6) In general, a minimum age of eighteen (18) years is established to use, register, purchase and access any product or service offered by the COMPANY. 7) The products and services provided by the COMPANY are available for the following countries/regions: (a) Costa Rica.

Second. Objective 1) The CUSTOMER, in its quality as a consumer, visitor and user of the services, products, benefits and / or virtual areas provided by the COMPANY through the website, accepts its obligation to respect and act in accordance with the conditions stipulated in this contract and established in the applicable legislation. (2) At the same time, the COMPANY also establishes the rights, limitations and processes applicable to the parties involved and covered by this agreement. 3) Acceptable use licenses for the services, products, platforms and means offered by the COMPANY are established. 4) Through its website, the COMPANY may request personal information, only in the cases that are required and in accordance with the customer’s purpose (where required, it will be made known). Therefore, by accessing and browsing our website, you acknowledge such information and assume that you have read, been aware of, and have accepted our Privacy and Security Policy, in addition to our Terms and Conditions. 5) By accessing the website located at the address and all links to systems located there on it (hereinafter the “Website”), owned by Osmosis CBD, the user undertakes to follow and comply with the terms and conditions set out below. In the event that the user does not agree to the terms and conditions of use, he/she is asked to refrain from using the Website.

Third. Obligation and Term of Agreement. 1) In the event that the CUSTOMER does not agree or does not comply with any of the conditions, policies, or laws in force, he must immediately abandon the use, purchase or any type of interaction related to the website, services or products applicable by these and other related policies. 2) This agreement is valid indefinitely, applying at all times that the USER has access, is a party, uses or has any interaction with the products, means or services offered by the COMPANY.

Fourth Data and Fraud Prevention. The CUSTOMER agrees to: 1) The information provided to the COMPANY is truthful and may be verified by the COMPANY, PARTNERS and SUBSIDIARIES at any time to prevent fraud, illegal acts or errors within its services or products. 2) Keep your information up to date and with the required data. 3) The COMPANY may contact you by phone, email or instant messaging to verify any irregularities. 4) In the event that an irregularity is detected in your information, you must respond to the company within a maximum of ten (10) legal days with the data or evidence required to verify the information in question, otherwise the COMPANY may proceed with the suspension, cancellation or deletion of the account. 5) To use our online services or access the store, the CUSTOMER must create an account in his/her name, so he/she accepts that his/her name is solely authorized to make requests related to his/her account, access, orders, purchases, payments, any option, action and/or data stored or made within the applicable platforms, services, products and media. 5) The CUSTOMER is solely responsible for the activity that occurs within his/her account, so he/she also agrees to maintain the correct measures to preserve the security of his/her account. 6) In the event of fraudulent or illegal activity being detected, the COMPANY may share all registered information of the CUSTOMER with the relevant authorities. 7) Due to the nature of digital services, ZEGREENLAB may share the CUSTOMER’s information with SUBSIDIARIES and PARTNERS abroad, always enting respect for the privacy of the CUSTOMER. PARTNERS and SUBSIDIARIES must also follow the data protection policies maintained by ZEGREENLAB.

Fifth Shipments 1) The COMPANY will send the orders placed by the CUSTOMER to the shipping address provided by the same for this purpose. 2) The CUSTOMER assumes its responsibility to keep the shipping data up to date at the time of purchase; and releases the COMPANY from any liability in case of any incident or error that has been caused by incorrect or outdated information by the CUSTOMER. 3) The CUSTOMER may only securely receive the products from the countries or regions specified in section seven (7) of the FIRST point of this agreement. 4) Purchases and orders may be made from anywhere in the world, which is why in case the CUSTOMER makes a purchase in a country or region outside those specified in this agreement, he assumes full responsibility and declares that he knows the regulations applicable to the shipping address provided, and that ZEGREENLAB can proceed with the regular shipment of his requested order; it also exempts the COMPANY from any liability in the event that it has inconveniences receiving your order outside the coverage areas specified in section seven (7) of point FIRST of this agreement.

SIXTH Payments and Payment Gateways. 1) The company may receive bank transactions, cash payments and credit or debit card payments as means of payment; however, the availability of these means of payment may vary depending on the location, platform, or means of purchase. 2) For the receipt of payments online, the COMPANY may use and share the CUSTOMER’s data with the services provided by PARTNERS for the processing of such payments. The CUSTOMER accepts the terms and conditions established independently by the available payment gateways, as well as by the nature of the service, are not bound or the responsibility of ZEGREENLAB. 3) The CUSTOMER declares that he/she is authorized to use the registered billing information and the means of payment used, so it also exempts the COMPANY from any liability in case of any claim, damage or legal process consequential from the incorrect action of the same CUSTOMER. 4) In case of payment errors, double charges, or any problems that may arise due to the technological nature of the payment gateways, the CUSTOMER has a maximum of 30 physical days to declare to the COMPANY such problem. In the event that the BUYER does not make the report in this period, the COMPANY is not responsible or will have any obligation. 5) By the nature of the payment gateways, the COMPANY is not responsible in case the customer’s account or transaction is declared fraudulent or suspicious by the payment gateway. If this is the case, it is the CUSTOMER’s responsibility to resolve directly with the THIRD Parties who provide the payment gateway service.

SEVENTH Accounts and Passwords. 1) To make online purchases, it is mandatory that the CUSTOMER create an ACCOUNT on the website. 2) The USER is solely responsible for ensuring that his/her accounts are not accessed by outsiders. 3) The COMPANY reserves the right to cancel, suspend or block the account, either temporarily or permanently, at any time, if in the company’s opinion the account is making improper use of the resources, services or platforms. If this is the case of cancellation, suspension or blocking, the COMPANY may cancel the purchase made, without this representing any right to compensation in favor of the suspended or cancelled account. 4) The USER will be solely responsible for all activities carried out in his ACCOUNT, indifferent if it was by himself and / or by third parties, since access to it is limited to the entry of his/her login and password data, of exclusive knowledge by the USER. 5) The COMPANY will only be responsible for the leakage of data that happens due to negligence of the company.

Eighth. Licenses and Restrictions. 1) The COMPANY provides a personal use license to the USER to access and use the website with their respective features and functions available. However, this license for personal use and interaction shall not be taken as a license to use, distribute, promote or modify the content present on the website and resources available on the Website; nor should it be taken as an association, trade agreement, or authorization for one party to represent the other. 2. The CUSTOMER understands and accepts that it is not permitted to: a) copying, printing, publishing, exhibition, distribution, transmission, sale, rent, lease, loan; any form or for any other purpose, any part of the Site or any content and resources obtained through it; b) use any material, content or resource obtained through the Website to develop it as an information component, it and information systems, databases, sources of information or similar resources (in any existing medium and developed in the future), i.e. offered for commercial distribution of any kind, including but not limited to sales, subscriptions, promotional material or any other commercial distribution mechanism; c) use, modification or redistribution as part of collections or derivative works of any kind; d) any unauthorized or illegal use that may infringe copyright, intellectual property rights or any rights reserved by the COMPANY and/or the different business PARTNERS involved; e) remove, change or other ally obscure the different copyright, usage, limitations or license notices or notices applicable; f) use, modify or distribute any material, brand, product or content on the website without the prior written permission of the COMPANY. 4) The COMPANY does not at any time grant any license or permission to the USER, except those explicitly stated in this agreement and related policies.